Is the complimentary touch up appointment necessary?
After 6 weeks your touch up appointment will take place and is vital. Your complimentary touch up appointment is to replace any pigment that may have been lost during your healing process. Results vary between person to person, any concerns you may have can be discussed during your touch up. However, if you do not attend your scheduled touch up appointment you will be charged for any further treatment.
Welcome to Hair Pro UK, Bexhill and thank you for visiting our website. Our salon has been a hairdressers for almost 100 years. Sam, took over the business from her mother, who retired in 2004, making Hair Pro UK the salon it is today.
With over 30 years experience in the Hair Industry, educating for a major product brand,In-salon Assessor,SSRH and an accredited Colour Master, Sam passes her knowledge to the team and encourages courses and seminars so that Hair Pro UK can provide fabulous hair, wearable and affordable with the best advise possible.
Our aim is to exceed the expectations of our guests.
Our air conditioned salon is spacious, friendly and we invite our guest to come in relax and enjoy the experience. Free consultations are available with the stylist of your choice and our price structures reflects different levels of experience.
We look forward to seeing you so for more information please feel free to call 01424 219136
Our Hair Pro Team
Our team are very talented, some of our stylists have been with us from the start of their hairdressing careers, having their children and returning to the salon to do the hair that they love.
Hairdressing is very individual and so is our team. Your stylist will consult with you and give you an honest opinion as to whether your expectations are achievable and will do our best to achieve your desired look.
This means our stylists are fully up to date with current trends, new collections and product launches, and benefit from courses with Matrix Artists that are award winning hairdressers in the industry, educating our team with knowledge, new skills and ideas to bring back to our salon to provide a great experience for our guests.
All our reliable stylists are fully qualified and hold NVQ3 or equivalent qualifications. Our team also consists of in-salon assessors and a master craftsman, who hold a wealth of knowledge and experience in all aspects of hairdressing.
Our salon is friendly and welcoming. Coffee and other hot beverages will be offered during your visit. Consultations and parking are completely free, and we hope that your experience in the salon will be as good as your desired look. Contact us today for an appointment.
TERMS AND CONDITIONS
Our prices are based on time and may change for longer hair, more product and additional time allocated to each service. We reserve the right to alter prices subject to additional requirements upon consultation.
SKIN TESTING / ALERGY ALERT – Following manufactures instructions it is our duty of care to keep ALL our guests skin test up to date. We will NOT apply colour to anyone under 16yrs old, or to any guest, new or existing, without an up to date skin test. New colour guests MUST have a consultation and skin test a minimum of 48 hrs prior to a colour appointment.
DEPOSITS/BOOKING FEE’s – Are NON -refundable. We may request a deposit/booking fee with some appointments. All guests that are new to our salon will be required to pay a deposit/booking fee when booking to secure the first appointment. We require £20 for cutting services and £50 for colouring services booked over the phone, to be paid by card.
On line bookings will require a secure card payment of a minimum of £20 or 50% of the service booked, whichever is higher. Hair Pro uk cannot access and do not store any card details.
CANCELLATIONS/RESCHEDULES – We require NO LESS than 48hrs notice of cancellation or reschedule to allow the deposit/booking fee to be transferred to the next appointment. Deposits/booking fees will become non-transferable without the 48hrs notice and will be charged as a cancelation fee.
When deposits/booking fee’s have not been taken, without 48hrs notice, 50% of the cancelled/ rescheduled service will be charged for immediate payment or for settlement with the next appointment. A deposit/booking fee may also be requested to secure the next appointment.
DATA PROTECTION/PRIVACY- We take your privacy seriously and the information we collect about you will be held confidentially and in compliance with GDPR (data protection laws). Your personal information will be stored securely within our IT system or in a locked filing cabinet and can only be seen by members of out team. Your personal information, whilst you are a guest will be held for 4 years after your last visit, after which will be deleted (unless we are required by law to keep you personal information for longer). We do not store and have no access to any saved card details.
COMPLAINTS – Our aim is for you to be completely satisfied with our services. Whilst we strive to achieve this, complaints are very rare but we take them seriously. All staff will endeavour to consult and deal with any issues quickly, in an effective, fair and honest way. Please speak to a senior team member or Sam the salon owner as soon as possible if an issue arises, so that we can feed back to relevant staff members and efficiently seek to resolve such complaints.
Website, associated links and Social Media platforms
# The content of the pages of this website is for your general information and use only and is subject to change without notice.
# Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
# Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
# This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
# All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
# Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
# From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
# Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Since it is not our intention to collect personal information from children, no child specific policy is described.
If you have any questions or concerns about our privacy commitment, please e-mail us.
You should check this page from time to time to ensure that you are happy with any changes.
2.0 Relevant Legislation
The business and its website is designed to comply with the following national and international legislation concerning user privacy and data protection:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
Our compliance with the above legislation (all of which are stringent in nature) means that this site is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact our data protection team (details of which can be found in section 8.1 at the end) for clarification.
3.0 Personal information that this site collects, how it uses it, how it stores it and how long it is kept
We may collect the following information:
Name and title
Contact information including email address and telephone number
Demographic information such as postcode, preferences, and interests
Other information relevant to the service we are providing.
We require this information to understand your needs, provide you with a better service, keep you safe and our Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.
We may also release information relating to you to regulatory or law enforcement authorities.
3.2 How long we will keep your data
We will store your data in our database securely for 2 years. The purpose for this will be to keep in touch with you and your situation, and update our records. After this period, we will permanently and safely delete your data if we have not got an on-going relationship with you, or if you are no longer requiring our services. If you want us to delete your data before this period, you may request for us to do this and your data will be permanently deleted from our database.
4.0 Email Newsletter
We may use an email newsletter to help us maintain an effective communication line with you.
To subscribe to our newsletter emails, you will be required to provide your email address. We will use your email address to keep you informed of the latest news. If you no longer wish to receive this information, unsubscribe links are provided in every email.
5.0 Securing your data
We are committed to ensuring that your information is secure. In order to prevent the loss, misuse, alteration or unauthorised access of your personal information, we have put in place suitable technical and organisational precautions to safeguard and secure the information we collect. All the personal information you provide is stored on secure servers.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘explicit consent’ policy which means that you have the option to consent to cookie usage when you first visit our site, by ticking an ‘opt in’ box. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari.)
6.1 How to disable Cookies/ Opt out
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
6.2 First Party Cookies
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google are based in the USA and are EU-U.S Privacy Shield compliant.
6.3 Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site which allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Xing and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
6.4 Session Cookies
We use a session cookie to remember your log-in details for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken, including the ability to log-in.
6.5 Flash Cookies
Flash cookies may be used to store user preferences for media player functionality and without them some flash content may not render correctly.
6.6 Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7.0 Controlling and retaining your personal information
We will continue to hold your data with the view to providing future services to you.
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law.
7.1 Your rights
You have the right to ask for a copy of the personal information held about you by us, and the right to ask us to correct any inaccuracies in that information, including deletion. You also have the right to withdraw your consent to your personal information being collected, as well as the right to object to us processing your data at the first point of our contact with you (usually via email).
To send a request in relation to any of these rights or lodge a complaint about the way in which we are handling your data, please submit a written request using the contact details found on our website.
Further details about these rights are outlined below.
7.2 Right to a Subject Access Request
You have the right to get a copy of the information which we hold about you, under the General Data Protection Regulations (GDPR) 2018. This is known as a subject access request (SAR).
If you would like a copy of the information we hold on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.
7.3 Right to complain
If you feel that there is a problem with the way we are handling your data, and you cannot resolve this issue with us directly, then you have a right to contact and complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of our third party data processor, i.e. Google Analytics, to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.