Terms & Conditions
TERMS AND CONDITIONS Our prices are based on time and may change for longer hair, more product and additional time allocated to each service. We reserve the right to alter prices subject to additional requirements upon consultation. SKIN TESTING / ALERGY ALERT – Following manufactures instructions it is our duty of care to keep ALL our guests skin test up to date. We will NOT apply colour to anyone under 16yrs old, or to any guest, new or existing, without an up to date skin test. New colour guests MUST have a consultation and skin test a minimum of 48 hrs prior to a colour appointment. DEPOSITS/BOOKING FEE’s – Are NON -refundable. We may request a deposit/booking fee with some appointments. All guests that are new to our salon will be required to pay a deposit/booking fee when booking to secure the first appointment. We require £20 for cutting services and £50 for colouring services booked over the phone, to be paid by card. On line bookings will require a secure card payment of a minimum of £20 or 50% of the service booked, whichever is higher. Hair Pro uk cannot access and do not store any card details. CANCELLATIONS/RESCHEDULES – We require NO LESS than 48hrs notice of cancellation or reschedule to allow the deposit/booking fee to be transferred to the next appointment. Deposits/booking fees will become non-transferable without the 48hrs notice and will be charged as a cancelation fee. When deposits/booking fee’s have not been taken, without 48hrs notice, 50% of the cancelled/ rescheduled service will be charged for immediate payment or for settlement with the next appointment. A deposit/booking fee may also be requested to secure the next appointment. DATA PROTECTION/PRIVACY- We take your privacy seriously and the information we collect about you will be held confidentially and in compliance with GDPR (data protection laws). Your personal information will be stored securely within our IT system or in a locked filing cabinet and can only be seen by members of out team. Your personal information, whilst you are a guest will be held for 4 years after your last visit, after which will be deleted (unless we are required by law to keep you personal information for longer). We do not store and have no access to any saved card details. COMPLAINTS – Our aim is for you to be completely satisfied with our services. Whilst we strive to achieve this, complaints are very rare but we take them seriously. All staff will endeavour to consult and deal with any issues quickly, in an effective, fair and honest way. Please speak to a senior team member or Sam the salon owner as soon as possible if an issue arises, so that we can feed back to relevant staff members and efficiently seek to resolve such complaints. Website, associated links and Social Media platforms # The content of the pages of this website is for your general information and use only and is subject to change without notice. # This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the personal information may be stored by us for use by third parties. # Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. # Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. # This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. # All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. # Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. # From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). # Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.